Contact & Support

We receive between lots of messages. While we are very happy to fix our plugins, often, the issues are related to other factors. Please make sure you read the following points.

  • If you have an issue with a free plugin, please use the official WordPress forum for this plugin. The form below is for license holders.
  • If you have a license issue, have a look at the License Issues page first.
  • If you have a technical issue, make sure you carefully read the associated FAQ (or debugging page) and checked your PHP Error Logs.
  • Explain your issue as briefly and clearly as possible. We need to reproduce exactly the issue you are experiencing. Use some screenshots (try SnipBoard), or record a screencast (try ScreenCapture).
  • Do not forget to insert your serial key in this form. Otherwise, your message might not be properly categorized in our system. 

The real developers will reply to you and not a help desk 😎 This allow us to improve the plugins based on your issues, as well as giving you more meaningful answers. We are a bit slower, though!