We receive between lots of messages. While we are very happy to fix our plugins, often, the issues are related to other factors. Please make sure you read the following points.
- If you have an issue with a free plugin, please use the official WordPress forum for this plugin. The form below is for license holders.
- If you have a license issue, have a look at the License Issues page first.
- If you have a technical issue, make sure you carefully read the associated FAQ (or debugging page) and checked your PHP Error Logs.
- Explain your issue as briefly and clearly as possible. We need to reproduce exactly the issue you are experiencing. Use some screenshots (try SnipBoard), or record a screencast (try ScreenCapture).
- Do not forget to insert your serial key in this form. Otherwise, your message might not be properly categorized in our system.
The real developers will reply to you and not a help desk 😎 This allow us to improve the plugins based on your issues, as well as giving you more meaningful answers. We are a bit slower, though!