FAQ

Base Questions

Where do I start?
Did you read the tutorial about this plugin already? If not, I suggest you to read it first.
What does this plugin do?
It creates the image files required by the Retina devices. In the case the resolution of the original images are not high enough, you will see a warning in the Media Library where you will be able to re-upload bigger images. The plugin then recognizes different devices and send the images required accordingly.
What are those new images?
The new images use the same name as your original files, with an “@2x” string added right before the extension. For example, if you have a Gundam-150×150.jpg file, a new Gundam-150×150@2x.jpg will be created. Its size will be doubled. This naming convention actually comes from Apple.
Can I create all the Retina images at once for my whole Media Library?
Yes, check the Retina Dashboard screen (under the Media menu).
Will the images be optimized? (EWWW, SmushIt)
I will be honest here. WPMU (SmushIt) is very good at marketing and writing articles to promote their stuff but they aren’t good at collaboration with other developers out there. Well, they only care about themselves and about making money. EWWW works with Retina and at the contrary of WPMU, you will be able to chat with a real human (and a real developer) if you have an issue or a question. Go for it 🙂 I optimize my Retina images with EWWW as well.
I don’t have a Retina device, how can I check whether it works or not?
Go to the closest Apple Store and try it out! More seriously, you can check the “Debug” option in the plugin settings. Then your blog will always behave as if the client is using a Retina Display.
Does it work for other High-DPI devices?
I tried it on a few High-DPI mobile devices and it works fine.
How do I get rid of the banner?
You can add this line to your wp-config.php (main config file) or in your functions.php (theme).
`define( “WP_HIDE_DONATION_BUTTONS”,  true );`

 

Issues

Most issues are related to the sizes of your media. The first thing is to check if the retina image has been generated. Take the URL of your image, add @2x at the end, and load it directly in your browser (if you image is cat-200×200.jpg try to loadcat-200×200@2x.jpg). If it is not found, go in the Retina Dashboard. Click Generate. Is this specific image size is still red, the plugin cannot generate it because the full-size image is too small.

If the retina image is present, then switch between the methods (particularly try PictureFill and Retina.js). Did you clear your cache? If you contact me, please share with me your URL, a screenshot of your dashboard and if possible, a screenshot of your “Details” screen.

It doesn’t work with PictureFill but works with Retina.js, why?
Maybe you are using a plugin that blocks the modification from being made. If you use a SEO plugin with a feature like Rewrite Post Title that might be it. Check this feature off and it will work.
The logo or icons of my theme are not displayed as Retina, why?
The plugin can transform the images that go through the WordPress API and the ‘Image Sizes’ properly (which means that they are part of the Media Library). Themes often uses a one-time customized size for the logo, and for that reason the image wouldn’t be taken care of by the plugin. The easiest way to go around this is to create the Retina image by yourself. For example, if you are logo is 200×100 and named ‘logo.png’, upload a 400×200 version of that logo named ‘logo@2x.png’ next to the other one. It will work immediately.
My logo / images appeared twice bigger on Retina.
Let’s say you have a logo which is 200×400. The retina logo would be 400*800, but it should STILL be shown as a 200×400 image relatively to the rest of your website. The workaround is to keep it simple and neat: always set the (normal) width and the height for all your images (in HTML directly or via CSS).
I have issues with images in my slideshows / sliders.
That is unfortunately the most infamous issue to expect with this “Retina” technology. A lot of developers ignore it, sometimes don’t code properly, think that what they did is “enough”. You should ask the developer to do something about it, and if he cares, he will do it. You can also do it by yourself, check the next question.
I have issues with images loaded on the fly / asynchronously.
This is very tricky. The simple answer would be to ask yourself a developer or ask a good and very geeky friend. This is not a simple matter.

If you are using Retina.js method, you can see how to resolve this issue on this Github discussion.

I have an issue with WP Engine + CDN.
You could try using a re-writing rule in your WP Engine settings (HTML Post Processing). This regex would do the job:
`#http://www.yourwebsite.com/(\S*.(?:jpe?g|png|gif|ttf|otf|svg|woff|js|css))# => http://cdn.yourwebsite.com/$1`

Sometimes, themes and plugins developers will need to add support for the Retina. Using WP Retina 2x, it should be easy, I created functions, filters and actions for them. Please find about this API here: https://wordpress.org/plugins/wp-retina-2x/faq/.

Errors

WordPress stops responding when…
Maybe you don’t have enough memory allocated to PHP or the script takes longer than the maximum execution time limit. You can change those values using the PHP Configuration File (php.ini):

* php_value memory_limit = “128M”;
* max_execution_time = 360;

… or by modifying the WordPress PHP files (wp-settings.php ideally):

* ini_set(‘memory_limit’, ‘512M’);
* ini_set(‘max_execution_time’, 300);

Please note that it doesn’t work with some cheap web hosts, as they don’t want you do to that instead. The real issue can also be tracked in the PHP error logs.

I am using CSS3 filters and the Retina images look blurry.
It is a known issue and it is not related to the plugin. You can find the answer on this post: http://matthewhappen.com/fixing-css3-filter-blur-on-retina-displays/
The retina images are too heavy, how can I optimize their size?
Give a try to the EWWW Image Optimizer plugin. It will do the job.
I am a developer and I want to use functions, filters and actions in your plugin.
Sometimes, themes and plugins developers will need to add support for the Retina. Using WP Retina 2x, it should be easy, I created functions, filters and actions for them. Please find about this API here: https://wordpress.org/plugins/wp-retina-2x/faq/.
I still don’t understand a thing!
Please check my tutorial and introduction to Retina Displays. You should also have a look at the WordPress forums. Ask a friend to help you.
It still doesn’t work!
Create a new support thread here. I always look at the new tickets. However, I only reply if it seems there is a bug in the plugin and I will always try my best to resolve it.

I love this plugin!

This plugin is great, how can I thank you?
Thanks for asking, since we, developers, get usually 10x more complains than thanks! I don’t blame anyone, I personally don’t say thank you to every single developer of all the software I am using. But if you are happy, please write a nice review here.
  • Günther

    Hi,
    i ordered yesterday the pro Version and payed with PayPal. But i didn’t got until now an Activation Code. Please help me. thx Günther

  • Chris

    Hi,
    Just to get my head around this, if I want to display crisp looking full screen width images on everything device from 27inch mac desktop to an iphone, do I load base images created in photoshop at 1800×1200 / 72dpi? Or do I need load bigger images than that? Thank Chris

    • Hi Chris. That entirely depends on your website theme and potentially your screen size. DPI doesn’t matter on the web. 1800×1200 is usually fine, for big screen and nice themes, is often around 2400.

      • Chris

        Ok Thanks. So if want to have 4 versions of the same image, with each displaying well on 1- mobile, 2 – tablet and say a 3 – desktop at 1920 (+ a larger screen using the 2400), I set my images at 2400 then upload them with your plugin, then can I manually set the different display sizes? If the mobile size is set to say 500px does that mean retina devices that are 500px wide and smaller would display that version of the image?
        I saw one blog post talking about using WP Dashboard Notes plugin to create custom image sizes, is that the best way?
        Also can you please point me towards some good online info on how to handle images inside slides, gallery plugins, and woocommerce products?
        Thanks for your help

        • Chris

          Also, I’m quessing that for all other images used in say galleries and woo products I would load up an image 1800, and just use 2400 for the full screen images in a full width slideshow?

  • Seth Long

    I see the note about EWWW and Smushit but can you confirm it works with Kraken.io? PageSpeed Insights is reporting that my retina images need optimization.

I recommend you to use WPEngine or SiteGround. They are both excellent hosting services and work perfectly with all my plugins.